Support
We read every email and usually reply within two working days.
Email support@n2labs.coTell us your iPhone model, iOS version and, for cut problems, the language of the video. Please don’t send the video itself unless we ask.
Common questions
Keeptake cut something I wanted to keep.
Open the cut and tap “What we cut” to see every removed part and why it went. Then open the editor and adjust the clips on the timeline before you export. If it keeps happening with your videos, email us the language and what was cut; it helps us tune the cuts.
It says it can’t transcribe my language.
Keeptake uses your iPhone’s on-device speech recognition, which covers many but not all languages. Check that your iPhone runs iOS 26 or later and that its language and region settings match the language you speak in the video.
My export didn’t save.
Keeptake needs permission to add videos to Photos. Go to Settings → Apps → Keeptake → Photos and choose “Add Photos Only” or “Full Access”, then export again.
How do I cancel a subscription?
Subscriptions are managed by Apple. Open Settings → your name → Subscriptions → Keeptake → Cancel. Deleting the app or your account does not cancel it.
How do I get a refund?
Apple handles refunds for App Store purchases. Request one at reportaproblem.apple.com.
How do I delete my account?
In the app, go to You → Delete account. Your account, plan history and cut records are removed from our servers. Videos on your iPhone stay until you delete them or the app.
See also the Privacy Policy and Terms of Use.